The following information is provided as required by the Solicitors Regulation Authority. It is also included in the terms of business we supply to our clients before starting work. We will be happy to answer any questions you have, about any of the following provisions:
Services – Insurance Mediation Activities:
We are not authorised by the Financial Conduct Authority. However, we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Conduct Authority website at www.fsa.gov.uk/register. The Law Society is a designated professional body for the purposes of the Financial Services and Markets Act 2000 but responsibility for regulation and complaints handling has been separated from the Law Society’s representative functions. The Solicitors Regulation Authority is the independent regulatory body of the Law Society and the Office for Legal Complaints is the independent complaints handling body of the Law Society.
Incidental Investment Business:
If during this transaction you need advice on investments, we may refer you to someone who is authorised by the Financial Conduct Authority. However, as we are regulated by the Solicitors Regulation Authority, we may be able to provide certain limited investment services where these are closely linked to the legal work we are doing for you.
Provision of Service Regulations 2009:
We comply with the above regulations by displaying details of our Professional Indemnity Insurance in our office. The name of the insurer which provides our mandatory cover is QIC Europe Ltd of Suite 2 – 10 London Underwriting Centre, London 3 Minster Court, Mincing Lane, London EC3R 7DD. Policy no: 16SOL13087-71274-15571Q16. Current period of insurance expires 30 September 2018. Territorial coverage: worldwide.
We operate an internal complaints handling system. If for any reason we are unable to resolve your complaint, then the Solicitors Regulation Authority and the Office for Legal Complaints provide complaints and redress mechanisms.
Our formal complaints procedure will be copied to you on request. Any complaint about our work or about our bills should be notified to Mrs Davies as soon as possible by telephone, letter or email. She will give it her immediate attention and respond in writing.
If after we have responded to your complaint, or after 8 weeks, you are not happy with the outcome, you have the right to send your complaint to the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ, telephone number 0300 555 0333 (9.00am to 5.00pm), or email firstname.lastname@example.org. Alternatively, we may jointly seek the services of a suitable mediation service provider to assist us in reaching a settlement acceptable to both parties.
Any complaint to this firm or to the Legal Ombudsman must be made within 12 months of your first becoming aware of the complaint.
You may also have the right to object to our bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. Note: the Legal Ombudsman cannot deal with a complaint about a bill if you have already applied to the court for an assessment of it.